Hear their Stories!


Behavioral Health Specialist

Substance Abuse Prevention and Treatment Program

SU CARES Coordination Team (Western Region)

"Fausto was the CCT case manager for a family member, he did an amazing job helping this consumer, making sure he received the treatment he needed and then helped him get into IOT services. He went over and above to help this young man get his life back on track. He also did a personal warm handoff from residential treatment to the Outpatient Clinic. He showed so much compassion for this consumer and was able to encourage him to continue with treatment. Because of his dedication and his integrity in his work, this young man is on track, in sober living, and outpatient treatment. His love and compassion have helped this young man have his son back in his life and his family. I am so very proud of our Riverside County CCT Team. Thank you so much, Fausto, for all you do with all of the consumers you help, including my son. You are a great instrument in the change we are trying to make in the world today. You are awesome." 

- Misty Mejia,  Quality Improvement Outpatient Behavioral Health, Substance Abuse Prevention and Treatment Programs


Clinical Therapist

Temecula Clinic- Children’s Services


"This is to recognize the many times' unnoticed clinical excellence of Cynthia. This supervisor received a phone call from a parent who had been prompt to respond about the fact their child was in State testing and therefore would be missing their scheduled session. The parent had reached out to me because the parent had a very supportive limit-setting conversation with Cynthia that was taken seriously. Cynthia has both honored the client/family and the department by setting these limits. Through the course of the discussion, the mother started to tell this supervisor about how thankful she was for Cynthia. She stated that one of her children who was seen by Cynthia has made so many improvements and was set to graduate this year. The youth's progress was apparently so noticeable that a school official asked what had happened that caused so much change. The mother stated that she told the school official that her son received helpful services from County mental health in Temecula. She wanted to express her deep appreciation for Cynthia's dedication to her son and to her family and credits Cynthia and the clinic for her son's success. Thank you, Cynthia, for showing excellence in both your clinical work towards children and families but also your excellence in being mindful of the Department needs as well! Lastly, thank you for leaving a positive impression on our community partners."

- Kirk Yale, Behavioral Health Services Supervisor



Office Assistant, II

Preschool 0-5 Program

"On September 18, Anahi completed a lengthy phone call with a caregiver referring her child for services. At the end of the call, the caregiver requested to speak to a supervisor. Anahi transferred the call to both program co-supervisors who were available to take the call together. The caregiver started out the conversation saying, “I just want to compliment her (Anahi) on how professional she was.” The caregiver went on in detail to describe her experience with and perception of Anahi. She described Anahi as knowledgeable, courteous, patient, tactful, and well informed. The caregiver expressed that she was pleased and thankful that Anahi answered all of her questions and helped her to understand what the next steps are to being linked with services. She was adamant that her statement should be included in Anahi’s personnel file, which she should be an example, and that there should be more people like her. We are grateful to have Anahi as a Preschool 0-5 Programs family member. The caregiver’s description of her was extremely accurate. Anahi is friendly, hardworking, and consistently completes all tasks assigned to her with a positive attitude. She most certainly should be an example of how to provide quality customer service." - Sara Diebold, BHSS & Anna Loza, BHSS


Deputy Public Guardian

"Brandi is a Deputy Public Guardian carrying a legal caseload of over 60 Conservatees. These are individuals who the Superior Court has legally declared unable to care for themselves and/or unable to handle the finances. Over the past week or so, Brandi was assigned as Deputy over some pretty difficult and time-consuming Probate cases. The court imposed some very strict timelines to marshal assets, place conservatee out of the home, obtain benefits and in some cases arrange for medical follow-up care. On August 30, I received a call from our County Counsel attorney wanting to share with me all the good work Brandi is doing on these very complicated cases. County Counsel stated that Brandi stepped up and worked the cases very well and represented the department and program as a true professional. Thank you, Brandi, for your dedication and hard work!" 

- Deborah Johnson, Assistant BH Director of Programs


Field level help.